Why Service Manager Coaching Isn’t Optional—It’s the Job
12 Steps to Spending Quality Time with Your Customer Reviewing the Findings of the MPI
How to Use Assumptive Language as a Service Advisor
Why Every Service Visit is an Opportunity to Protect Your Customer's Investment
Simple Strategies That Drive Repeat Business and Referrals
Turn Every Service Visit into a Lasting Relationship
How to Launch a Winning Service Department Strategy in the First 90 Days
How to Maintain Quality Customer Service When You're Running Lean
Mastering the Art of Multi-Point Inspection Presentations
Unlock Hidden Revenue in Your Service Department with Strategic Follow-Ups
Transforming Customer Complaints into Flawless Repairs
The 5-Minute Guide to Selling More Tires Than Your Local Tire Shop (Without Slashing Your Prices)
